Frequently Asked Questions
Everything you need to know about shopping with Natralii.
What is the standard shipping timeframe for Natralii orders?
We typically process orders within 1-2 business days. Standard shipping within the continental US generally takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal, and we will provide a prepaid shipping label for domestic returns.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure the perfect fit.
Are Natralii garments sustainably produced?
Yes, we prioritize eco-friendly materials and ethical manufacturing processes. We use organic cotton, recycled polyester, and non-toxic dyes to ensure our fashion has a lower impact on the planet.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my order once it has shipped?
Absolutely. As soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.