Returns & Exchanges
At Natralii, we want you to love your sustainable fashion choices, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags. Our streamlined process ensures your transition to the perfect fit or style is as seamless as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all garment tags remain attached and the item is in its original condition.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Verification and Refund
Once our warehouse team inspects your return, we will process your refund or ship your replacement item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing